FAQs

What is Hidnny.com?
- This is an online store that offers a unique Plush Bunny that can turn into a plush Strawberry or Carrot with a single lock.

How can I place an order on Hidnny.com?
-To place an order, simply browse through our product categories, select the items you wish to purchase, and add them to your cart. Proceed to the checkout page, provide your shipping and payment details, and confirm your order. Once your order is placed, you will receive an order confirmation via email.

What payment methods do you accept?
-We accept credit cards, Visa, Mastercard, American Express. We also offer secure payment options such as Apple Pay or Paypal for your convenience.

How long does it take for our order to arrive?
-This depends on where the customer lives, however orders should arrive between 5 - 15  business days. (International delivery may take up to 20 days in some cases).

What is your return policy?
-We want you to be completely satisfied with your purchase from Hidnny.com. If you are not satisfied with your order, you may return the item(s) within 14 days of receiving them for a refund or exchange. Please review our detailed return policy on our website for more information on the process and any applicable conditions.

How can I track my order?
-Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the respective shipping carrier's website.

Can I cancel or modify my order after it has been placed?
-We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, we cannot guarantee that changes can be made after an order has been processed.

How can I contact your customer support team?
-You can reach our customer support team by visiting the "Contact Us" page on our website, you can also find our customer support email address on the same page.